Welcome

Talk to a banker, check on a transfer, or get help with your account.

Common requests

Move money between your accounts
Check a recent charge or dispute a transaction
Ask about loan or refinance options

Tap Talk to Cyprus CU and just say what you need.

Federally insured by NCUA. Calls may be recorded for quality and training.

Mission Control

Catalog, workflow composition, and the live audit trail in one operator surface.

cyprus-cu · prod

audit-first view

One-Call Lending

workflow-001

Handles inbound lending inquiries end-to-end in a single interaction. Resolves the member, verifies identity, pulls a soft credit report, runs loan decisioning, pauses for human review of the offer, then dispatches e-sign documents if the member accepts.

Triggers onlending_inquiry

1Call Authentication

Auto

↳Voice channel only: ANI check + DTMF PIN before any member data is accessed

2Member Lookup & Context Pull

Auto

3Identity Verification

Auto

↳Hands off to officer if identity confidence drops below 75%

4Soft Credit Pull

Auto

↳Requires verbal consent before pulling credit

5Loan Decisioning

Auto

↳Loans over $50K need officer approval before continuing

6Officer Review of Offer

Human in loopManual

↳Officer reviews the offer before reading terms back to the member

7E-Sign Dispatch

Manual

↳Sends only after the member verbally accepts the terms

Sarah Chen

Senior Loan Officer · Cyprus CU

Online

Waiting for an inbound member

Send a trigger from the header to simulate voice, SMS, or chat. The member will resolve first, then the officer response path will fill in from right to left across this workspace.

Copilot briefIdle

Intent, active skill, and officer approval context stay visible here while the conversation progresses.

Waiting for member context

Once a trigger arrives, this panel will show the classified intent, account summary, active skill, and any human approval gate before an outbound action occurs.

Eltropy Mission Control